Here are some useful points to consider when communicating with young people. We’ve also provided a research report on young people’s lifestyles, educational aspirations, social attitudes and views on health.

Do

• Explain your service’s policy on confidentiality to the young person at the start of every consultation.
• Listen to the young person – not the adult with them.
• Wait for the young person to open up. It’s essential to build trust with a younger patient if you’re to achieve a positive relationship.
• Offer the young person the opportunity to bring a friend into the consultation room.
• Ensure the young person has the opportunity to ask questions.
• Thank the young person for coming and reinforce that you would be pleased to see them again.

Don't

• Patronise or make assumptions – deal with the young person presented in front of you on the day that you see him or her.
• Swamp young people with literature. Explain why you’re giving them particular leaflets and ensure they are appropriate for their age.
• Pressure the young person to come back. Remember it’s their decision to return.
• Try to act too cool. You’ll only alienate the young person.